Support Policy

Effective Date: 15/01/2024

By seeking support from Flexa Group ("Flexa" or the "Company"), you agree to comply with and be bound by the following support policy. If you do not agree to these terms, please refrain from seeking support from Flexa.

1. Support Eligibility:

You must be at least 13 years old to seek support from Flexa.

2. Support Procedure:

Flexa provides support to assist users with setup, usage, and debugging of our services. Support may be provided through various means including but not limited to email, live chat, or remote access tools such as AnyDesk or TeamViewer.

3. Call Recording:

Please be advised that all support calls may be recorded for quality assurance, training, and monitoring purposes.

4. Remote Access:

In certain cases, if deemed necessary by our support team, we may request permission to remotely access your device using software such as AnyDesk or TeamViewer. This remote access is solely for the purpose of assisting you with setup or debugging and not for obtaining picture proof of any issues.

5. Privacy Policy:

Your use of Flexa support services is subject to our Privacy Policy, which can be found at Privacy Policy.

6. Modification of Policy:

We reserve the right to modify or update this Support Policy at any time. You will be notified of any material changes, and your continued use of Flexa support services after such changes constitutes acceptance.

7. Governing Law:

This Support Policy is governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

By seeking support from Flexa, you acknowledge that you have read, understood, and agree to be bound by this Support Policy.